Customer satisfaction is our goal at Stephen Bonanno Sandals.

CUSTOM SANDALS: Our sandals are all hand-crafted, one pair at a time, not mass produced. Please know your size before ordering, once you have placed your order, because they are all custom ordered, they can not be changed, cancelled or returned. Wait time can be from 3 to 15 weeks (depending on season and or annual sale promotions). 

CUSTOM ORDERS/IN-STOCK RETURNS AND EXCHANGES:
Please contact the store you purchased from for store policy

Purchases/Web Orders:
Our sandals are all custom made to your specifications, therefore, payment in full is expected before the sandal is put into production.

Are "Bonanno" sandals really comfortable?

  • Made of 100% leather bottoms, a support shank between the soles and soft, supple kid-skin tops, they are truly amazing sandals. Like a baseball glove or your favorite pair of jeans, the more you wear them the better they get. That's why our customers always say:  "BONANNO's or barefoot!"

How long does it take to have a custom pair made?

  • Currently our sandals are taking 4 to 6 weeks in production and then we ship out
  • If you order during our two annual sales, expect up to 15 weeks
    These dates can vary, give or take a week, but please remember, all of our sandals are hand-crafted, one pair at a time, not plucked from a pile of mass produced flip flops from parts unknown.

Are the sandals ever on sale?

  • SPRING Sale: 5 day sale. In the Spring.
    We will post the dates on the web and via newsletters.
  • BONANNO'S OR barefoot Sale: 2 week sale. In September.
    We will post the dates on the web and via newsletters.
    Be sure to sign up for the newsletter located on the home page.

What is the difference between the Bonanno sandals and the others that look like them?

  • The 'Bonanno" sandals are 100% natural leather with supple kid skin tops.
  • The "Bonanno" sandals are the originals, designed for Jacqueline Kennedy back in the 1960s.
  • The "Bonanno" sandals are a true B width.
  • "Bonanno" sandals can be customized for that hard to fit foot. Sizes 5 to 14 half sizes included.
  • With "Bonanno" sandals you can order just about every color under the sun.
  • Stephen Bonanno Sandals has excellent customer service
    Why settle for an imitation when you can get the original!

What if I have a narrow or wide foot, can I wear these sandals?

  • Custom sizing is available through our Signature Stores only: Our sandals can be custom made to help fit your foot. However, it is important to note, they are not a narrow or wide sandal. We can go up or down one full size to help accommodate your needs. We are not a custom fitted sandal, we custom size to help suit your needs.
    (example: for a narrow foot you can order: 7 bottoms with a 6 or 6 1/2 top, for a wide foot, 7 bottoms with an 7 1/2 or 8 top).

How can I clean the sandals if they get dirty?

  • If it's leather: Use a quality leather cleaner and follow instructions on that product
  • If it's cloth or ribbon: Warm water, a small amount of Wool-lite and with a soft brush, clean gently.

If there is a mix up with my order who do I contact?

Please contact the store you purchased them from, they will be happy to assist you

Do you stand behind your product?

  • Absolutely. If you have a problem with your sandals due to a manufacturer's defect, send them directly to the Stuart factory with a copy of your receipt, or if that is not available the name of the location where your sandals were purchased and approx. date of purchase along with a detailed description of the problem, include your name, return address and phone number.
    Stephen Bonanno Sandals
    882 SW Enterprise Way
    Stuart, Florida 34997

If my sandals get too loose can I get them tightened, or if I wear out my soles or heels, can I get them repaired?

  • Certainly! We have a repair department on site
  • Tightening the tops: When you are ready for a resole, they will tighten the sandals back to the original size. If you are a custom size it is most important to let them know before the repair or you will get a straight size.
    Send them directly to the Stuart factory, include a detailed description of what you want repaired, include name, return address and phone number.
    Stephen Bonanno Sandals
    882 SW Enterprise Way
    Stuart, Florida 34997

I need to get my sandals repaired, where do I send them?

  • All repairs should be sent directly to the Stuart factory with the following information included:
    Full Name, Phone number, return address, what store you purchased your sandals, what the repair is
    Stephen Bonanno Sandals
    882 SW Enterprise Way
    Stuart, Florida 34997

Where are the sandals made?

  • All of our sandals are hand-crafted by our skilled cobblers right here in the good ole' USA!