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Customer satisfaction
is our goal at Stephen Bonanno Sandals.
ON-LINE PURCHASES:
CUSTOM
SANDALS: Our sandals are all hand-crafted, one
pair at a time, not mass produced. Please know your size before
ordering, once you have placed your order, because they are all custom
ordered, they can not be changed,
cancelled or returned. Wait time can be from 2 to 12 weeks (depending on
season and or annual sale promotions).
IN-STOCK
SANDALS: In-Stock sandals can be returned for credit. Call to
see what's available in-stock for
immediate
delivery. 866-313-FEET (3338)
APPAREL/ACCESSORIES: Should any item be the wrong
size or fail to meet your expectations, simply return
the merchandise to Stephen Bonanno Sandals in its
original and unused condition within 2 weeks of receipt
for full credit or merchandise
exchange (subject to item availability). Please note
that all clearance items are final sale and can not be
exchanged or returned once purchased. Shipping and
handling charges are non-refundable.
If
purchased On-Line:
To
return item(s) with original packing slip to:
Stephen
Bonanno Sandals
Attn: Vivian
3 SW Osceola Street
Stuart, Florida 34994
1-866-313-3338 (FEET)
IN STORE
PURCHASES:
CUSTOM
SANDALS: Our sandals are all hand-crafted, one
pair at a time, not mass produced. Please know your size before
ordering, once you have placed your order, because they are all custom
ordered, they can not be changed,
cancelled or returned. Wait time can be from 2 to 12 weeks (depending on
season and or annual sale promotions).
IN-STOCK
SANDALS: In-Stock sandals can be returned for store credit.
APPAREL/ACCESSORIES: Should any item be the wrong
size or fail to meet your expectations, simply return
the merchandise to Stephen Bonanno Sandals in its
original and unused condition within 2 weeks of receipt
for store credit or merchandise
exchange (subject to item availability).
Please note
that all clearance items are final sale and can not be
exchanged or returned once purchased. |
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Purchases/Web Orders:
Our sandals are all custom made to your specifications, therefore,
payment in full is expected before the sandal is put into production.
Are "Bonanno" sandals really comfortable?
- Made of 100% leather bottoms, a support
shank between the soles and
soft, supple kid-skin tops, they are truly amazing sandals. Like a
baseball glove or your favorite pair of jeans, the more you wear
them the better they get. That's why our customers always say: "BONANNO's
or barefoot!"
How long does it take to have
a custom pair made?
- Currently our sandals are
taking 3 weeks in production and then we ship out
- If you order during our two
annual sales, expect up to 12 weeks
These dates can
vary, give or take a week, but please remember, all of our sandals
are hand-crafted, one pair at a time, not plucked from a pile of
mass produced flip flops from parts unknown.
Are the sandals ever on sale?
- SUNFEST
Sale: 4 day sale. In the Spring.
We will post the dates on the web and via newsletters.
- BONANNO'S
OR barefoot Sale: 2 week sale. In September.
We will post the dates on the web and via newsletters.
Be sure to sign up for the newsletter located on the home page.
What is the difference between the Bonanno
sandals and the others that look like them?
- The 'Bonanno" sandals are 100% natural leather
with supple kid skin tops.
- The "Bonanno" sandals are the originals,
designed for Jacqueline Kennedy back in the 1960s.
- The "Bonanno" sandals are a true B width.
- "Bonanno" sandals can be
customized for that hard to fit foot. Sizes 5 to 14 half sizes
included.
- With "Bonanno" sandals you
can order just about every color under the sun.
- Stephen Bonanno Sandals has excellent
customer service
Why
settle for an imitation when you can get the original!
What if I have a narrow or wide foot, can I wear these sandals?
- Our sandals can be custom made to
help fit your foot. However,
it is important to note, they
are not a narrow or wide sandal.
We can go up or down one
full size to help accommodate your needs. We are not a
custom fitted sandal, we custom size to help suit your needs.
(example: for a narrow foot you can order: 7 bottoms with a 6 or 6
1/2 top, for a wide foot,
7 bottoms with an 7 1/2 or 8 top).
How can I clean the sandals if they get dirty?
- If it's leather: Use a quality leather cleaner and follow
instructions on that product
- If it's cloth or ribbon: Warm water, a small amount of Wool-lite
and with a soft brush, clean gently.
If there is a mix up with my order who do I
contact?
- If your sandals were ordered through the
web, call Vivian at: 866-313-FEET (3338)
- If your sandals were ordered through our
Stuart Boutique. call Domenick at: 772-219-8008
Do you stand behind your product?
- Absolutely. If you have a problem with your sandals due to
a manufacturer's defect, send them directly to the factory with
a copy of your receipt, or if that is not available the name of the
location where your sandals were purchased and approx. date of
purchase along with a detailed description of the problem, include
your name, return address and
phone number.
For more information:
Stephen Bonanno Sandals
3 SW Osceola Street Stuart, Florida 34994
If my sandals get too loose can I get them
tightened, or if I wear out my soles or heels, can I get them repaired?
- Certainly! We have a
repair department on site
- Tightening the tops: When
you are ready for a resole, they will tighten the sandals back to
the original size. If you are a custom size it is most important to
let them know before the repair or you will get a straight size.
Send them directly to the factory, include a
detailed description of what you want repaired, include name, return address and phone
number.
Stephen Bonanno Sandals
3 SW Osceola Street Stuart,
Florida 34994
I need to get my sandals
repaired, where do I send them?
- All repairs should be sent
directly to the factory with the following information included:
Full Name, Phone number, return address, what store you purchased
your sandals, what the repair is
For more information:
Stephen Bonanno Sandals
3 SW Osceola Street Stuart, Florida 34994
Where are the sandals made?
- All of our sandals are hand-crafted by our skilled cobblers in
South Florida. USA
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